Before StoneSpot, we struggled with employee accountability, order updates, maintaining regular customer communication, workflow organization, cemetery/setting information, and information sharing in our team.
With StoneSpot, our communication with customers and employee accountability have skyrocketed. Orders move through production faster, and our customers can enter their own orders, and they approve drawings more quickly. It’s a challenge, a goal, a win to see our average order time reduce. A little burst of endorphins when that number ticks down.
It has streamlined our workflow and increased organization. We can quickly see how old orders are, when customers last viewed their proofs (or not at all!), and whether we need to follow up. Having all the order information and employee activity in one place makes a big difference.
The automatic proof resend feature alone saves our team a significant amount of time while ensuring customers stay informed.
I would absolutely recommend StoneSpot. StoneSpot is a strong order management system that creates accountability across the entire process. While we don’t use every feature because we operate primarily as a wholesale business with only certain portions of our operations using StoneSpot, a retail monument company could integrate StoneSpot much more deeply into their workflow and gain even greater benefits. A tremendous value!
StoneSpot has been a night and day difference for our company. Information for every order is available within seconds which has greatly streamlined the flow of information within the company. The support team at StoneSpot has been great at answering any questions as they come up. We couldn’t imagine what it would be like if we didn’t use StoneSpot.
StoneSpot keeps us organized and allows us to “pass the hot potato” efficiently. It allows our employees to work in different locations without missing a beat; in turn, allowing us to take the best care of our clients! Brian, Missy and their team are always pleasant and available to answer questions or troubleshoot any issues that arise! If you are looking to go digital with your OMS, I highly recommend StoneSpot!
I think StoneSpot is a great program that gives companies the tools that help them to excel with their production processes. I am a reports guy and if more people understood how powerful the reports section is, it would make their lives so much easier. One of my favorite features is the accountability section. Being able to have a full record of all happenings within an order from start to finish is priceless.
I also love the production buckets and how they make the workflow for each order so seamless.
Knowing the average time an order sits in a bucket is helpful to gauge why a process is taking so long. It keeps our team accountable and on top of our responsibilities.
Once we decided to take the leap of faith into StoneSpot, we were able to integrate each location one by one and get rid of our Excel spreadsheet tracking system that held back our ability to grow and build our business. I suggest getting as many of the features implemented at the very beginning of your transition to StoneSpot as you can. And take advantage of training your team with StoneSpot right away.
StoneSpot is a lifesaver and we would not be nearly as productive as we are without it.
We could not be happier with the Stonespot software. It has helped to make our processes so seamless. From customer quotes, to layout approval, to material ordering, to inventory — everything is at our fingertips all the time.
I am happy to say that StoneSpot has changed my business! It makes it so much easier to run my shops. We have multiple locations and everything is visible from one spot. I don’t even go into the office everyday anymore. I have my account hooked up to Quickbooks and I recently added the credit card processing. The connections to both of these systems are a game changer. We do way less data entry and everything is kept up to date.
As a business management tool tailored specifically for monument retailers, Stonespot delivers exactly what our industry needs—efficiency, clarity, and control over every order from start to finish.
One of the standout features is how effortlessly it allows anyone in the office or the shop to check on an order’s status. With just a few clicks, team members can get real-time updates, making communication smoother and dramatically reducing the need for back-and-forth phone calls or guesswork.
What’s truly impressive is that I can’t think of a single improvement I’d suggest. Stonespot feels like it was built by people who genuinely understand the monument business and the challenges we face daily.
Whether you’re a small operation or a large retailer, Stonespot is a powerful solution that brings order tracking and team coordination into one easy-to-use platform. It’s well worth the investment for any monument company looking to streamline their workflow and improve customer service.
Stone Spot has made our company more efficient and allows us to quickly access information for our customers at the touch of a fingertip. It has given us the ability to track order details, approvals and communication all on the same computer screen. So glad our company switched to StoneSpot.
StoneSpot has become an integral part of our company. I honestly don’t know what we’d do if it disappeared. Seeing all the details of an order with a few mouse clicks has been a game changer for us. We used to spend a lot of time dealing with paper and emails but StoneSpot has changed that, and the support we get from them has been wonderful!
Since implementing Stonespot, our business has seen significant improvements. We can now track the status of all our orders and inventory anytime, from anywhere. The platform’s flexibility allows us to adapt it to the specific needs of our company, which has been a major asset.
One feature we particularly appreciate is the ability for our clients to receive their approval sketches directly through the platform. The user-friendly interface has also made it easy for all our employees to adopt, even those who are not usually comfortable with technology.
Most importantly, the creators behind the software are exceptional. They consistently roll out thoughtful updates that make the platform more aligned with the industry needs, and their support team is incredibly kind and responsive to all our questions.
As a monument manufacturer and retailer, we firmly believe that Stonespot is one of our key competitive advantages.
Stonespot has drastically changed our business for the better. We were hesitant to get started, but it has truly been one of our best investments.
We have become much more efficient and organized and I truly believe we would not be where we are today without it. We wanted to grow our business and expand and this has helped us to achieve that while still being able to keep track of everything in one place. It is user friendly and the Stonespot team is always there to help as well as listen when we have new ideas to implement to make it even better.
We highly recommend StoneSpot. The QuickBooks Online integration is such a time saver. If you have QuickBooks Desktop, we recommend transferring to QBO for at least 6 months to get accustomed to the program and then the integration to StoneSpot will be simple and seamless and your accountant will be much happier!
Before StoneSpot, we were doing everything by Excel spreadsheets and going from all paper copies to digital was nerve racking at first. Now everything is so much faster and easier. The ability to search any order at any time is a game changer. When someone calls they can have an update for them within seconds. Being able to document everything within an order is priceless.
Our tip for implementing with StoneSpot is don’t dilly dally on it. Transfer everything over all at once. Make sure you have all of your cemetery info at your fingertips. Get everything in front you and then start doing it.
It does seem daunting when you start it, but you have to do it all in, not half one way and half the other.
Get your wholesale clients logged into StoneSpot. At first they might be a little anxious, but once they start using it, they won’t know what to do without it.
StoneSpot is a very modern version of a management program that will do as much as you want it to do. You may not do everything at the beginning but if you keep moving forward I believe little by little you’re going to like all that it can do for you — if you’re willing to adjust. The map feature has been huge for us. I especially love that I can get information wherever I need it from my cell phone! I would recommend starting it at a time of year when your workload is low and you have time to make changes.
StoneSpot provides a level of clarity, transparency and communication that leads to organization the likes of which we had never been able to even imagine possible in our business. StoneSpot has allowed us to create systems and processes that have truly revolutionized our work environment, our team and customer experience which has all helped us become much more efficient, profitable and grow our business. We are constantly amazed by how powerful and sophisticated the platform has become (and continues becoming) and yet how simple and intuitive it still is to use on a daily basis.
StoneSpot allows us to do essentially everything related to every order, all in one spot which really is a total game changer and a huge advantage for our company, the suppliers we work with and the families we serve.
I cannot imagine running our business without StoneSpot. We are beyond grateful to Brian, Missy, the team at StoneSpot and the community of users that have all contributed to the success of the software.
StoneSpot helped us go from messy piles of paper to a streamlined process. StoneSpot enables us to instantly determine the progress of any order with a simple click. No more hunting through piles of paper or walking the plant asking questions. Although our plant does still operate on paperwork, StoneSpot lets us figure out when paperwork has been lost so we can regenerate our paperwork and get the order back on track. It truly has been a godsend for our environment. It has genuinely enabled us to keep up with the growth of our business in a timely and expedient manner that we would never have been able to do on a paper system alone.
I have to tell you, the payment system is fantastic. When I used to send QuickBooks invoices, hardly anyone paid online — they’d either ignore it or call in with a card. Yesterday at 11 I sent 9 bills through StoneSpot, and by the afternoon 7 were already paid. Another customer called to say they’ll be coming in, so that’s basically 8 out of 9. That’s night and day compared to what I was used to.
If you don’t already, you should really advertise how easy it makes collecting payments. It’s not just convenience — it’s cash flow. I usually ask for a second payment when a family approves their blueprint. With my old setup, maybe 65% of people would send it. That meant I was often paying my supplier before I had enough money in. Now the money comes in faster, and it makes a huge difference.
I can’t believe I have no more papers in my office. You can move to a smaller office because of StoneSpot!! Another positive!
We implemented StoneSpot in 2022. Prior to that we spent years looking for a software solution for our business — including spending thousands of dollars trying to build our own with no lasting success. Once we tried StoneSpot, we realized that it was one of the best things that we could have ever done for our company. One of the greatest features of StoneSpot is being able to see the status of a stone at the click of a button. StoneSpot has changed everything about our business and has made us 4 times more productive! We use StoneSpot for everything from inventory management to integration with Quickbooks. Besides my family, I would say using StoneSpot in my business is one of the things I am most passionate about in my life.
Using StoneSpot and the connection to QuickBooks has streamlined our invoice entry by not having to double enter. In our previous programs we entered costs twice: once in our database and then into QuickBooks. Not only is invoicing easier, when we receive granite it automatically syncs the bill with QB. Since we sell mostly custom pieces, it shows the order name and number in Quickbooks for easy reference, not relying on hand entries being incorrect or left off. Such a time saver!
Having the StoneSpot/Quickbooks integration has also been very helpful with our sales team. They can get copies of an invoice, see balances, see and add deposits/payments without needing any access to Quickbooks. And I am confident they have the correct and most up to date information.
Missy and her team are always willing to help figure out issues. Whether they are StoneSpot/QuickBooks questions or just me not understanding how something works together. They have always walked me though and explained in clear instructions.
We’re a small retail monument shop in Florida — Using Stonespot has been a total game-changer for our business in terms of staying on track of our orders and making sure our sales are moving through the production process as expected. Before we used Stonespot, we kept track of our orders on paper, and each time a customer called to check the status of their order, we would scramble to locate their order and hope that it was moving through production smoothly. With Stonespot, we can easily identify where an order is in the process and reach out to either our customers or suppliers to make sure we’re producing & installing our memorials in a timely fashion. I cannot recommend this software highly enough.
We have been using Stonespot as soon as it first became available in 2015 and it has transformed the way we track our orders and as of now how we accept our payments. Being able to locate all information about an order in one place makes it so much easier for everyone at the office to be on the same page and making sure that the customers are being notified with accurate order progress updates.
Even knowing that we are not utilizing all that the Stonespot has to offer, we benefit tremendously from the things that we are utilizing and slowly adapting new features to make our work flow even more efficient.
In the past 10 years, there are 2 companies that helped our business the most: Stonespot and Memorial Designer.
We love StoneSpot! I always tell people how amazing it is! I love it all but my favorite feature of StoneSpot is probably the To-Do’s section. I love being able to create a To-Do for a team member right from the Dashboard. It’s so quick and easy and a great way to communicate and assign tasks. I also love the Happenings section where I can talk back and forth with people and have all correspondence kept within each order. I love that we were able to adapt StoneSpot to match our specific needs including being able to cater to the needs of our production crew.
Bucket Deadlines are so helpful for us to see when an order is stalled in a certain bucket or process, so we can address it and make sure it continues through production in a timely manner.
The inventory aspect of the app has been great; we have 3 locations so having each one displayed right on your phone is priceless. The NFC tags on each piece is going to be a game changer for the sales ladies. No more running back in the office for a tape measure or price book; everything is available from scanning the tag.
I would absolutely recommend the app to anyone that has multiple employees or locations. Everyone at StoneSpot has been extremely helpful and respond quickly when you have an issue or question. Even if they don’t have the answer right then you have it within minutes most times!
Customers are used to receiving order updates on nearly everything. Food, household goods, and even trinkets come with constant order tracking. Of course, if a customer wants to stay informed on an order as simple as a new pair of socks, they definitely want to stay informed on an important monument purchase!
To accommodate, our team spent 3–4 hours each week contacting customers with status updates. We manually tracked down each order and updated the client, by their preferred method of communication, on its progress. This took forever and was incredibly taxing on our staff, but the customers truly appreciated it. Thankfully, the days of spending excessive time on client updates are long gone! With StoneSpot’s automated communications feature, our team can keep clients informed with 0 hours involved — work smarter, not harder!
In February 2026 we migrated our data from our existing software to StoneSpot and QuickBooks. While there were some anxious moments during and after the migration, Missy and Brian were incredibly helpful and supportive through the entire process.
We are only a couple months into using StoneSpot yet we have already seen tremendous benefits in productivity and customer service. It is no exaggeration to say that tasks that used to take three or four hours of time are now taking 30 – 45 minutes! Additionally, our customers are kept much more informed, resulting in fewer calls to our staff.
Implementing StoneSpot into my business has proven to be an outstanding decision. Missy, Brian and their entire team are wonderful partners in making Summit more productive, efficient and profitable. Take it from me, you need StoneSpot.
Your software and its support have been game-changers for our company. Our business has never been more connected, both internally and externally. Our families are more informed and we have fewer important details falling through the cracks. If we have a question or concern, you are quick with a reply or solution. I honestly couldn’t imagine our business without StoneSpot. Keep up the great work. We love how you seem to always be one step ahead of our needs.
StoneSpot has been instrumental in improving efficiency across our business. The gains in speed, workflow management, and our ability to serve customers have been significant. For several years, I knew we needed a solution like StoneSpot but couldn’t find the right fit—until now.
StoneSpot has provided exactly what we needed to better manage our orders and streamline our workflow. The team behind the product continues to make meaningful improvements, which shows their commitment to ongoing development.
Their support has also been excellent. On the rare occasions we’ve needed assistance, they’ve been responsive and consistently gone above and beyond to resolve any issues.